Treat your Perro items like jewelry in order to keep them as beautiful as they are.
Perro Collection products are made from a variety of materials. Perro Collection pieces should be treated as you would treat your favourite leather handbag, and therefore should not be exposed to water, snow or other harsh elements. Take all Perro accessory off at night time/at home and keep them safe in the gifted Perro box. Don’t let your dog wear the jewelry during a swim or a trim.
Perro Collection scarfs and bows are constructed from many different, luxurious fabrics. These fabrics and materials often require special care to clean. Perro scarfs and bows are hand-wash only and let them air dry on a flat surface.
No Perro Collection item should ever be put in the dryer.
All Perro items are accessory items only, the makers of Perro Collection assume no liability. The use of the product and safety of the pet and handler is completely at the purchaser and/or user’s discretion and responsibility.
Personalized items can not be refunded.
If you want to return an order you may do so within 14 days of receiving the products by sending us an email: firstname.lastname@example.org. Shipping costs for returning are for the customer.
We ask that the following requirements are met:
The item/s must be in original condition, not worn outdoors or altered in any way.
Item/s must be shipped back in the original Perro gift box to ensure the safety of the item on its way back to us.
Please note that Perro Collection is not liable for lost packages during return.
We recommend purchasing tracked shipping for the return and keep a record of your shipping details!
Please note: no refunds or exchanges will be provided on personalized items.
Generally, items to the Netherlands and Belgium will arrive within 1-2 days from the time they are posted. International deliveries are shipped with DHL, DPD or POSTNL and should arrive in 3-5 business days. Perro Collection is not responsible for any customs, duties, taxes or fees you may incur during delivery, however this is an incredibly rare occurrence.
Shipping timelines depends on your location. No guarantee can be made in regards to arrival date.
We ship WORLDWIDE!
DHL Express service:
At the checkout you can choose for DHL express shipping. This extra fast shipping service is available for the Netherlands, Belgium and Germany.
If you order before 12:00 and you choose for DHL express shipping, the package will be delivered the next day before 12:00.
*Perro Collection is not responsible for delays that occur during the delivery.
The leather tag can be personalized up to 3 characters in gold foil.
Choose your letter in the drop-down menu and it will be personalized
on the tag in gold foil.
Choose ‘other’ if you need more than 1 character and add the characters to notes at checkout.
Personalization is possible up to 3 characters.
Personalized items can not be refunded, only exchanged for other sizes in the same color.