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F.A.Q.

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- Frequently Asked Questions -

Taking care of your Perro purchase
We make sure you will receive your Perro item beautifully packed made from the most beautiful materials. Perro Collection is like jewelry for your dog.

Treat your Perro items like jewelry in order to keep them as beautiful as they are.

Perro Collection products are made from a variety of materials. Perro Collection pieces should be treated as you would treat your favourite leather handbag, and therefore should not be exposed to water, snow or other harsh elements. Take all Perro accessory off at night time/at home and keep them safe in the gifted Perro box. Don’t let your dog wear the jewelry during a swim or a trim.

Perro Collection scarfs and bows are constructed from many different, luxurious fabrics. These fabrics and materials often require special care to clean. Perro scarfs and bows are hand-wash only and let them air dry on a flat surface.

No Perro Collection item should ever be put in the dryer.

Disclaimer

All Perro items are accessory items only, the makers of Perro Collection assume no liability. The use of the product and safety of the pet and handler is completely at the purchaser and/or user’s discretion and responsibility.

Return policy
Most purchases may be returned within 14 days. The items must be unworn, unwashed, and undamaged and in original package.

Personalized items can not be returned!

If you want to return an order you may do so within 14 days of receiving the products by sending us an email: info@perrocollection.com and ask us for the return-page. We will send you a page where you can fill in a form to return your item(s). Shipping costs for returning are for the customer.

We ask that the following requirements are met:

The item/s must be in original condition, not worn outdoors or altered in any way.

Item/s must be shipped back in the original Perro gift box to ensure the safety of the item on its way back to us.

Please note that Perro Collection is not liable for lost packages during return.

We recommend purchasing tracked shipping for the return and keep a record of your shipping details!

 

Please note: no refunds or exchanges will be provided on personalized items.

Damaged product during shipping
Whilst we hope this never happens, if you do receive damaged goods, please contact us immediately at info@perrocollection.com with a photo of the damage, or the wrong item you received, as well as your order number. We will personally assist you and sort out your problem as quickly as possible.
Worldwide shipping information
Order on working days before 15:00, shipped the same day. You will receive a mail where you can follow your purchased items. We ship our products worldwide!

Generally, items to the Netherlands and Belgium will arrive within 1-2 days from the time they are posted. International deliveries are shipped with DHL, DPD or POSTNL and should arrive in 3-5 business days. Perro Collection is not responsible for any customs, duties, taxes or fees you may incur during delivery, however this is an incredibly rare occurrence.

Shipping timelines depends on your location. No guarantee can be made in regards to arrival date.

We ship WORLDWIDE!

DHL Express service:

At the checkout you can choose for DHL express shipping. This extra fast shipping service is available for the Netherlands, Belgium and Germany.

If you order before 12:00 and you choose for DHL express shipping, the package will be delivered the next day before 12:00.

*Perro Collection is not responsible for delays that occur during the delivery.

What size do I need?
At all our product pages you can find a specific description of sizing.

Bow ties:

All our bow ties are one size. They can be attached at every Perro collar with Velcro. The size of the bow ties are 11CM x 4 CM.

Scarfs:

Size S:

Length scarf 43 CM
Fits up to a 34 cm neck

Size M:

Length scarf 56 CM
Fits up to a 45 cm neck

Collars:

Size 30: between 19 CM up to 25 CM neck size
Size 35: up to 30 CM neck size
Size 40: up to 35 CM neck size
Size 45: up to 38 CM neck size
Size 55: up to 45 CM neck size

How does name personalization work?
When you purchase a leather item from The Luxury Collection and/or The Basic Collection, a name tag is included. On the tag we will press the first letter of your dogs name. This tag will be attached to your purchased collar and/or leash.

During your checkout, we will ask you for your dogs name. When you add the name, we will press the first letter of your dogs name with gold foil on the tag.

Do you have specific wishes or more items with different names? Add your wishes to notes at checkout.

Please note:

The personalization options are for free.

If you prefer a full name personalization on your collar and/or leash, you can not return your purchased items and we do not guarantee the gold foil will not fade.

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