1.1 In these terms and conditions the words ‘you’ or ‘your’ refer to the person ordering a product or products detailed on our website.
1.2 The words ‘we’, ‘us’ or ‘our’ refer to ‘Perro Collection’.
PRODUCTS AND ORDERS
2.1 Any order you place with us is an offer from you to buy products. We accept that offer when we receive your payment, not before. Would you like to pay after receiving the order? You can choose for ”klarna” in the countries klarna is offered.
2.2 If we cannot provide the products you order, we will give you the option to cancel your order or place an alternative order. If necessary we may cancel your order, or you may cancel it before we have sent the products to you (see clause 6).
2.3 We may substitute or change the exact details of products at any time. Once again, we will try and tell you about changes that affect your order before we send the products to you. However, if we send the products to you, you can return them to us for a full refund within 14 days of receipt.
PRICE AND PAYMENT
3.1 Prices shown against the products do not include the cost of postage and packing, but this is shown in the checkout process.
3.2 Products, Content and Specifications. All features, content, specifications, products and prices of products and services described or depicted on this Web Site are subject to change at any time without notice. Certain weights, measures and similar descriptions are approximate and are provided for convenience purposes only. We make all reasonable efforts to accurately display the attributes of our products, including the applicable colors; however, the actual color you see will depend on your computer system and we cannot guarantee that your computer will accurately display such colors. The inclusion of any products or services in this Web Site at a particular time does not imply or warrant that these products or services will be available at any time. It is your responsibility to ascertain and obey all applicable local, state, federal and international laws (including minimum age requirements) in regard to the possession, use and sale of any item purchased from this Web Site. By placing an order, you represent that the products ordered will be used only in a lawful manner.
*Sale items are final sale and are not eligible for refunds or exchanges.
DESPATCH & DELIVERY
4.1 For orders placed before midnight GMT we will make every effort to dispatch your products on the next business day.
4.2 We endeavour to ship the product from the Netherlands one business day after the order has been placed and payment accepted.
Please note that delivery of products is dependent on local postal services and may take much longer to reach certain countries. After delivering the order at the post office, we are not responsible for any delay.
4.3 We will always dispatch products to you or contact you at the address you provided at the time you placed the order.
SHORTAGES OR DAMAGE CLAIMS
5.1 If the products you receive are damaged in transit you must contact us within 7 days of receiving the products. We will send you a replacement order after you have returned the damaged products, together with all the packaging for us to inspect. We will refund the postage and packing costs in this instance.
5.2 As long as you meet the conditions set out in this clause, and the products you return prove to be damaged or faulty, we will replace these products.
5.3 If a delivery does not match the description or quantity of the products you ordered you must contact us within seven days of receiving the order.
5.4 Please remember that we will not be able to make good any shortage, damage or fault if you fail to notify us as specified.
CANCELLATIONS AND RETURNS
Perro Collection wants you to be happy with your order: If you’re happy, we’re happy. To make life as easy as possible, you just need to check the relevant points in this section and follow the instructions. However, please be aware that we can only accept your goods if they are returned in accordance with this policy.
Before you send anything back to us at Perrco Collection please get in touch with our Customer Service Team who will guide you through the process. Send an email with reason for return to: firstname.lastname@example.org.
6.1 If you want to cancel an order you may do so for any reason within 14 days of receiving the products by sending us a clear and unequivocal notice of your intention to cancel.
6.2 You will be given a full refund (less any postage & packing charges and duties paid) as long as:
The products are received along with their original packaging;
The products are in the same condition as they were in when supplied to you; and
The products have not been subjected to handling or use in excess of that which would be appropriate if you were inspecting them in a shop.
6.3 We reserve our right to make deductions from your refund amount for damage to products or packaging which results in loss of value.
6.4 We will not reimburse return postage costs.
6.5 All returns must be sent with customer identifiable information such as the dispatch note originally enclosed with your order. If you do not supply this information, we may not be able to process your return quickly or at all.
6.6 We cannot be held responsible for any products you return until we receive them. We strongly recommend you use a tracked service when returning items to us. Please retain proof of posting with the tracking number when returning products.
6.7 Refunds will be given in the currency with which your original payment was made.
6.8 Please note the refund amount you receive may be more or less than you originally paid due to fluctuations in currency exchange rates.
If you are eligible, we can only process a refund with proof of purchase onto the original form of payment used to pay for the goods. If you paid using a gift card, we will refund the amount onto a gift card. If you send the goods back to us in accordance with the Conditions of Return, Perro Collection will refund your order within 14 days of receiving the goods back from you.
6.9 Please note: personalized/customized items can not be returned!
7.0 When the item contains any hardware in gold or rose gold, we do not guarantee that the gold or rose gold will stay as new. The articles are for everyday use, this way the golden or rose golden layered hardware will not always stay the same in color.
8.0 Perro Collection items are accessory items only. Perro Collection assume no liability. The use of the product and safety of the pet and handler is completely at the purchasers and/or user’s discretion and responsibility.
8.1 To the fullest extent permitted by applicable law, Perro Collection disclaim all warranties, express or implied, as to the accuracy of the information contained in any of the materials on this website and will accept no liability for any loss or damage arising as a result of problems with access.
8.2 Perro Collection shall not be liable to any person for any loss or damage, which may arise:-
From the use of any of the information contained in any of the materials on this website.
Because of any commercial use of our products. We only supply products for domestic and private use. If you use our products for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
For any damage which was not foreseeable to us at the time of contracting, for any indirect, special or consequential loss or damage (whether for loss of profits or otherwise), costs, expenses or other claims for compensation arising out of unforeseen circumstances.
Any liability we do have will be limited to the price paid for the products by you.
9.1 Any contract between us, whether for use of the site or in relation to the purchase of products or services through the site will be governed by the laws of the Netherlands and all parties submit to the non-exclusive jurisdiction of the Dutch Courts.
9.2 If any part of these terms and conditions is not valid or cannot be enforced in whole or in part this will not affect the validity and enforceability of any other part of the terms and conditions.
9.3 We may transfer, assign or subcontract all or some of our rights and responsibilities under these terms and conditions to any other organisation.
9.4 Any person other than you and us has no rights under the Contracts (Rights of Third Parties) Act 1999.
9.5 We reserve the right to alter these terms and conditions from time to time by posting new terms and conditions on this website.