Returns & Exchanges
Returns and exchanges are arranged through our return portal. It takes a minute, and it gives you the return address and shipping instructions for your parcel.
Enter your order number and the email address you used at checkout.
Or go straight to the return portal. You will also find the QR code to the portal on the card in your parcel.
How it works
- Request your return or exchange in the portal within 14 days of receiving your order.
- Once your request is approved, send the item back within 7 days, following the instructions in the portal.
- We check the item when it arrives at our warehouse, which can take up to 7-14 business days.
- Approved refunds are issued to your original payment method within 10 business days. Personalised items are not available for refund.
Before you send it back
Items must be unworn, unused and undamaged, with the original Perro hangtags, the personalised tag where applicable, and the original gift packaging.
Personalised pieces can be exchanged for a different size of the same item in the same colour collection; they are not eligible for a refund. Sale items are final sale.
Return shipping, import duties and customs charges are at your own cost and are not refundable. We recommend a tracked shipping method.
Damaged or wrong item
Report it through the return portal straight after delivery, with photos of the item and the packaging, so we can resolve it quickly.
Full details are in our refund policy. Questions about sizing before you exchange? Visit Customer Service.
