Notice under the Act on Specified Commercial Transactions (Japan)
Information for customers in Japan under the Act on Specified Commercial Transactions.
| Seller | PC B.V. (Perro Collection is a trade name of PC B.V.) |
|---|---|
| Address |
De Trompet 1217, 1967 DA Heemskerk, the Netherlands This is a postal address only: it is not a visiting address and not an office. Returns always run through our return portal. |
| Telephone number | We will disclose it without delay upon request. |
| Person responsible for operations | We will disclose it without delay upon request. |
| Email address | |
| Company registration |
Chamber of Commerce (KvK): 90707982 VAT: NL865422552B01 |
| Selling price | Shown on each product page. For customers in Japan, prices are shown in Japanese yen. Import duties and import consumption tax are not included. |
| Charges other than the product price |
Shipping to Japan: a flat rate of ¥7,500 per order, regardless of the order value. There is no free-shipping threshold for Japan. Import duties and import consumption tax: payable by the customer on delivery. Courier handling fees may also apply. |
| Payment methods | Credit card, PayPal, Apple Pay, Google Pay and Shop Pay. The payment methods available for your order are shown at checkout. |
| Payment timing | At the time of your order. We accept your order when we receive your payment. |
| Delivery time | Orders are processed within 1-2 business days. Delivery to Japan then takes 5-7 business days from dispatch. Delivery times are estimates and do not include processing time. Perro Collection is not responsible for delays during transit. |
| Returns and exchanges |
Request your return via our return platform within 14 days of receiving your order. Once your request is approved, ship the item(s) back within 7 days. Returns and exchanges cannot be arranged by email or chat. Items must be returned unworn, unused, undamaged and unaltered, with the original Perro hangtags, the personalized tag (if applicable) and the original (gift) packaging, together with your proof of purchase. Personalized items are eligible for a size exchange only, within the same item and the same color collection, and are not eligible for a refund. Sale items are final sale and cannot be returned or refunded. If an item is defective, damaged or wrong, report it immediately after receipt through our return platform, with photos. Processing may take up to 7-14 business days after arrival at our warehouse. Approved refunds are issued to the original payment method within 10 business days. Full conditions: Refund policy. |
| Return shipping costs | Return shipping is at the customer's cost and risk. Shipping costs, import duties and customs taxes are non-refundable. The shipment of an exchanged item is treated as a new shipment, and shipping costs apply. If products are damaged in transit, we refund the shipping costs (Terms and Conditions § 5.1). |
