Contact us via the chat on our website, on your right corner. Please note customer care is available on weekdays only and closed on weekends and public holidays.

All products from our current collection are displayed online, but availability is subject to stock. Out-of-stock items or sizes will be clearly marked on their product pages. If a stock error occurs, you’ll be notified by email and refunded for any unavailable items. Discounts or other compensation for such errors will not be provided.

All products from our current collection are displayed on the website. If an item or size is out of stock, this will be indicated on the product page. In the unlikely event of a discrepancy between the website and actual stock due to a miscount, you will be notified via email and refunded for any missing item(s). Discounts or other compensation for such errors will not be provided.

We process orders as quickly as possible, and many of our items are personalized, which is why we cannot accept cancellations once an order has been placed. If you notice a mistake, please contact us right away. While we’ll do our best to help, we cannot guarantee that changes can be made after processing.

Once you have placed an order, we will confirm receipt of your order by sending a confirmation e-mail to the address provided at check-out. The order confirmation serves as an invoice and includes your order number along with all details.

Please note that your order confirmation may be in your junk or spam folder.

Coupon codes can be used at checkout. We are not able to apply discounts after placing an order.

We ship worldwide. Your order will be shipped from our warehouse in the Netherlands.

Orders are processed within 1–2 business days.

Estimated delivery times:
Netherlands: 1–2 business days
Europe: 2–5 business days
Outside Europe: 5–14 business days

All delivery times are estimates and may vary.

Shipping costs will be calculated at checkout.

For orders outside EU, your local customs authority or the courier (e.g., FedEx, DHL, or your national postal service) may apply additional import duties, VAT, or handling fees upon delivery. These charges are not included in our product or shipping prices and are the responsibility of the customer.

We work with trusted international shipping partners (including FedEx, DHL, and others depending on destination), but we have no control over the customs processes or additional fees applied by local authorities or courier services. If you have concerns about courier fees in your country, we recommend checking with your local customs office or the courier directly before placing your order. Please note that we are unable to provide you information about custom, duties and taxes.

Customers are responsible for providing the correct shipping address at the time of purchase. Perro Collection cannot be held responsible for orders sent to incorrect addresses. We do not guarantee that change requests can be fulfilled after an order is placed. Additionally, we are unable to replace items once they have been personalized and/or shipped. Please check all details carefully before finalizing your order.

Please keep your shipping timeline in mind and monitor the tracking information provided, which is updated in real time. If your order is still within the estimated delivery window, we are unable to open an investigation. Contact us only if your shipment exceeds the expected timeline.

If you’re not satisfied, eligible items can be returned. Request a return within 14 days of receiving your order, and once approved, send your item(s) back within 7 days. All returns must follow our return policy.

Personalized items are eligible for size exchanges within the same color collection. Non-personalized items can be returned for a refund. All items must be returned unworn, undamaged, unaltered, and unused, with their original Perro hangtags, personalized tag (if applicable), and packaging included. Returns can be requested within 14 days of receiving your order via our our return platform.

Once it has been delivered in our warehouse, processing a return can take up to 7 business days. Once the returned items has been inspected and approved, you will receive a confirmation email. Returns can only be processed once arrived in our warehouse.

Shipping, import duties/custom taxes are for customer and non-refundable. To avoid extra cost for returns or exchanges, we recommend to measure your dog before purchasing. If in doubt, contact us for assistance.

A personalized tag is provided with the purchase of a collar and/or harness and cannot be bought separately from these items. The personalization service is complimentary and included with the purchase.

A tag is not available to be purchased seperately. A personalized tag is included with a purchased Perro collar and harness. We are not able to offer extra tags or other requests related to tags or personalization different than shown on our website.

We only cover products whose stamping does not meet our quality standards. Once you have received your product and you have noticed defects in the personalisation, please contact us as soon as possible. You must contact our team within 5 days or when your order has been received. Please be advised that any defects on a tag will be replaced and not refunded.
Please note that with prolonged use, personalized monograms can fade. This is not a manufacturing fault and is considered as wear and tear.

If you encounter any problems with your personalized tag, please contact our customer support team. For efficient assistance, ensure you provide the corresponding order number and a photo of the issue. Both are essential for investigating your issue. Please note that with prolonged use, personalised monograms will fade. This is not a manufacturing fault and is considered as wear and tear.
If our team sends a replacement tag, it will be an identical match to the original order. Modifications, including adjustments to the lettering or color, can not be accommodated.

Leather: Treat like a favorite handbag. Keep away from water, snow, and harsh elements. Remove the item from your dog at night or at home, and don’t use during swims or grooming. Condition with our leather care set and let dry flat for a day.
Silk scarves: Hand-wash only and air dry flat.
Important: Never put any Perro Collection item in the dryer.

All Perro Collection products are intended as accessories only. The makers of Perro Collection assume no liability for their use. The safety of your pet and the handler is entirely the responsibility of the purchaser and/or user.