Frequently Asked Questions

FAQ

Placing an order

All products of our current collection are displayed on the website. If an item or size is out of stock this will be stated on the product’s page.

In case of an unlikely discrepancy between the website and the actual stock in the warehouse due to a miscount you will be notified via email and receive a refund for the missing item(s).

No changes to your order or address are possible once your order has been processed. Before placing your order, please check:

– The size(s).
– The quantity of each item in your order.
– Your shipping address, to make sure your order ends up where it’s supposed to.

Order cancellations
No cancellations are possible after placing an order once your order has been processed. If there has been made a mistake, let us know as soon as possible. No guarantees of changing your order can be made.

Once you have placed an order, we will confirm receipt of your order by sending a confirmation e-mail to the address provided at check-out. The order confirmation serves as an invoice and includes your Order Number along with all pertinent details. Please note that this is not an acceptance of your order, but a confirmation that it has been received only. All orders are subject to acceptance and availability. 

Please note that your order confirmation may be in your junk or spam folder.

Shipping

Perro Collection offers shipping worldwide.

Costs for shipping will be calculated at checkout depending on your location.

Please note: Perro Collection can not be held responsible for any delay during shipment, import costs and/or fees. Costs for shipping calculated at checkout do not include any taxes or customs duties. These are regulated by the local government and local tax laws applicable within the country where the order has been placed and will be delivered. For additional information regarding import duties and customs fees, please contact your local customs office or tax agency.

 After placing an order it will be dispatched within 1-3 business days. Once dispatched, you will receive a track and trace code in your email. Via this track and trace you can follow your purchase online. Please note that your tracking number may also be in your junk and spam folders, so please ensure you also check there.

Shipping Netherlands: 1-2 working days

Shipping Europe: 2 – 5 working days

Shipping outside Europe: 3 – 6 working days

Perro Collection can not be held responsible for any delay during shipment as this is out of our control. 

Perro Collection does not cover taxes or duties for international shipping. The customer is responsible for any additional fees required upon delivery for shipping and returns.

Duties and taxes are regulated by the local government and local tax laws applicable within the country where the order has been placed and will be delivered. We are not able to inform what and if your government will charge you for your purchases as customs policies vary widely from country to country.

For additional information regarding import duties, taxes and/or customs fees, please contact your local customs office or tax agency.

Customs charges aren’t affiliated with PERRO Collection. If you do not pay your customs fees your order may be destroyed/abandoned and we are unable to provide a refund of your order.

Shipping costs, taxes and duties are for customer. Shipping costs are not eligible for refund. Request your return here.

Perro Collection can not be held responsible for incorrect orders placed. We don’t guarantee change requests can be fulfilled and we are unable to replace items once they have been personalized and/or shipped. Please ensure all details are confirmed and correct before finalising your purchase. We are not reliable for any incorrect address input or return to senders. When an order is send back to our warehouse, we will contact you to arrange a new delivery. 

Returns and exchanges

We want you to be delighted with your purchase, but if for any reason you are not satisfied, we are happy to accept a return on all qualified items. You may request to return your item(s) within 14 days of receiving your order. All returns must comply with our return policy stated within.

After your request of return got accepted, return your item(s) within 7 days of receiving your item.

Personalized items are available for size change in the same color collection. All items must be returned: unworn, undamaged, unaltered, and unused with their original Perro hangtags and personalized tag attached and the original package included. 

Return your items as received: unworn, undamaged, unaltered, and unused with their original Perro hangtags attached and the original package included. Personalized items should be returned including personalized tag.

Request your return here.

Personalized items are available for size change in the same color and collection. A request for size change can be done within 14 days after receiving your item. The item(s) must be unworn, undamaged, unaltered, and unused with their original Perro hangtags and personalized tag attached and the original package included. 

Request your size change here.

Once it has been delivered in our warehouse, processing a return can take up to 7 business days. Once the returned items has been inspected and approved, you will receive a confirmation email. Returns can only be processed once arrived in our warehouse.

Shipping, import duties/custom taxes are for customer and non-refundable.

We recommend to request a returnlabel via our return platform.

To avoid extra cost for returns or exchanges, we recommend to measure your dog before purchasing.

Sizing

Avoid extra costs for returns and exchanges and measure before purchasing. Contact us if you have doubts about sizing.

At all product pages you can find a specific description of sizing in the size charts. We recommend to measure your dog before purchasing.  Do you need extra help? Contact us via our contact page, chat or email and we will help you finding the right size.

Harness: Measure right behind the armpits, all around. Follow our size chart available on every product page.

Collar: Measure around the neck. Do not calculate extra space. Follow our size chart available on every product page.

Leash: Our recommendation is to match the width of your leash to your collar and/or harness.

Personalization

A personalized tag is included with a purchased collar and/or harness. A tag can not be purchased separately from these items. Personalization is a service we offer for free.

A tag is not available to be purchased seperately. A personalized tag is included with a purchased Perro collar and harness. We are not able to offer extra tags or other requests related to tags or personalization different than shown on our website.

Personalized items can be exchanged for an other size in the same color/collection. Personalized items are not eligible for refund.

Taking care of your Perro items

We make sure you will receive your Perro item beautifully packed made from the most beautiful materials. Treat your Perro items carefully in order to keep them as beautiful as they are.

 Perro Collection products are made from a variety of materials. Perro Collection pieces should be treated as you would treat your favourite leather handbag, and therefore should not be exposed to water, snow or other harsh elements. Take all Perro accessory off at night time/at home and keep them safe in the gifted Perro box. Don’t let your dog wear the Perro items during a swim or a trim.

Perro Collection scarfs are constructed from silk fabrics. Perro signature scarfs are hand-wash only and let them air dry on a flat surface.

No Perro Collection item should ever be put in the dryer.

Disclaimer

All Perro items are accessory items only, the makers of Perro Collection assume no liability. The use of the product and safety of the pet and handler is completely at the purchaser and/or user’s discretion and responsibility.

All Perro items are accessory items only, the makers of Perro Collection assume no liability. The use of the product and safety of the pet and handler is completely at the purchaser and/or user’s discretion and responsibility.

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Perro Collection brings craftsmanship in luxurious dog accessories worldwide.