Terms & Conditions

1.1 In these terms and conditions the words 'you' or 'your' refer to the person ordering a product or products detailed on our website.

1.2 The words 'we', 'us' or 'our' refer to 'Perro Collection'.

PRODUCTS AND ORDERS
2.1 Any order you place with us is an offer from you to buy products. We accept that offer when we receive your payment, not before. 

2.2 If we cannot provide the products you order, we will give you the option to cancel your order or place an alternative order. If necessary we may cancel your order, or you may cancel it before we have sent the products to you (see clause 6).

2.3 We may substitute or change the exact details of products at any time. Once again, we will try and tell you about changes that affect your order before we send the products to you. However, if we send the products to you, you can return them to us for a refund within 14 days of receipt.

PRICE AND PAYMENT
3.1 Prices shown against the products do not include the cost of postage and packing, but this is shown in the checkout process.

3.2 Products, Content and Specifications. All features, content, specifications, products and prices of products and services described or depicted on this Web Site are subject to change at any time without notice. Certain weights, measures and similar descriptions are approximate and are provided for convenience purposes only. We make all reasonable efforts to accurately display the attributes of our products, including the applicable colors; however, the actual color you see will depend on your computer system and we cannot guarantee that your computer will accurately display such colors. The inclusion of any products or services in this Web Site at a particular time does not imply or warrant that these products or services will be available at any time. It is your responsibility to ascertain and obey all applicable local, state, federal and international laws (including minimum age requirements) in regard to the possession, use and sale of any item purchased from this Web Site. By placing an order, you represent that the products ordered will be used only in a lawful manner.

SHIPPING & DELIVERIES
4.1 After placing an order it will be processed within 1 up to 2 business days. Once your order is checked, packed and wrapped, you will receive a track and trace code in your email. Via this track and trace you can follow your purchase online. Please note that your tracking number may also be in your junk and spam folders, so please ensure you also check there.

Shipping Netherlands: 1-2 working days

Shipping Europe: 2 – 5 working days

Shipping outside Europe: 5 – 7 working days

Be aware that shipping times are always estimates and not included processing your order. Perro Collection can not be held responsible for delay during shipping. 

4.2 Duties, taxes and fees

Perro Collection does not cover taxes or duties for national or international shipping. The customer is responsible for any additional fees required upon delivery. More information on duty and tax requirements can be obtained by contacting your local customs office or tax agency.

Please note that delivery of products is dependent on local postal services and may take much longer to reach certain countries. After delivering the order at the post office, Perro Collection can not be held responsible for any delay.

4.3 We will always dispatch products to you or contact you at the address you provided at the time you placed the order. After processing your order, it is not possible to change address.

SHORTAGES, DAMAGE CLAIMS DURING TRANSIT, WARRANTY
5.1 If the products you receive are damaged in transit you must contact us within 7 days of receiving the products. We will send you a replacement order after you have returned the damaged products, together with all the packaging for us to inspect. We will refund the postage and packing costs in this instance.

5.2 As long as you meet the conditions set out in this clause, and the products you return prove to be damaged or faulty, we will replace these products.

5.3 If a delivery does not match the description or quantity of the products you ordered you must contact us within seven days of receiving the order.

5.4 Please remember that we will not be able to make good any shortage, damage or fault if you fail to notify us as specified.

5.5 Our 6-month general warranty covers manufacturing and workmanship faults only.

This warranty does not cover any damage or distortion caused by general wear and tear, misuse of product, or neglect to care for the leather appropriately.

Our warranty also declines to cover any discolouration of the leather and hardware over time.

If any issues arise within the 6 month period, repairs are possible.

Repairs are free of charge within the first 6 months, provided the item is deemed faulty and not a result of external circumstances.

Personalized tag warranty:

Enjoy a complimentary 3-month guarantee on the fading of the golden stamp on your personalized tag.

In the event of fading within the first 3 months, customers who purchased through our website may receive a new tag. Simply send us an email with your order number for assistance.

Beyond the scope of our guarantee, feel free to reach out to us to acquire a new tag. Replacement tags will only be available in the identical color collection and with the same letter as the originally purchased tag. Please note that outside the warranty period, there will be charges associated with obtaining a new personalized tag.

To make a warranty claim, your order must have been processed through our official website. Along with your claim, proof of purchase and photos of the manufacturing fault must be included.

Without proof of defect, your claim will not be covered under our warranty. We encourage you to contact our dedicated Client Services specialists by emailing info@perrocollection.com with images of the specific defects.

Please note that we do not offer refunds for warranty claims.

CANCELLATIONS AND RETURNS

6.1 If you want to cancel an order you may do so for any reason within 14 days of receiving the products by sending us a clear and unequivocal notice of your intention to cancel.

6.2 You will be given a full refund (less any postage & packing charges and duties paid) as long as:

- It complies our return policy.

-The products are received along with their original packaging;
-The products are in the same condition as they were in when supplied to you; and
-The products have not been subjected to handling or use in excess of that which would be appropriate if you were inspecting them in a shop.

6.3 We reserve our right to make deductions from your refund amount for damage to products or packaging which results in loss of value.

6.4 We will not reimburse return postage costs.

6.5 All returns must be sent with customer identifiable information such as the dispatch note originally enclosed with your order. If you do not supply this information, we may not be able to process your return quickly or at all.

6.6 We cannot be held responsible for any products you return until we receive them. We strongly recommend you use a tracked service when returning items to us. Please retain proof of posting with the tracking number when returning products.

6.7 Refunds will be given in the currency with which your original payment was made.

6.8 Please note the refund amount you receive may be more or less than you originally paid due to fluctuations in currency exchange rates.

If you are eligible, we can only process a refund with proof of purchase onto the original form of payment used to pay for the goods. If you paid using a gift card, we will refund the amount onto a gift card. If you send the goods back to us in accordance with the Conditions of Return, Perro Collection will refund your order within 14 days of receiving the goods back from you.

6.9 The following items are not eligible for refunds or exchanges: Sale/discounted items

The following items are not eligible to be refunded: Personalized items. Personalized items can be exchanged in the same color, same type of product for a different size.

7.0 When the item contains any hardware in gold or rose gold, we do not guarantee that the gold or rose gold will stay as new. The articles are for everyday use, this way the golden or rose golden layered hardware will not always stay the same in color.

LIABILITY

8.0 Perro Collection items are accessory items only. Perro Collection assume no liability. The use of the product and safety of the pet and handler is completely at the purchasers and/or user's discretion and responsibility.
8.1 To the fullest extent permitted by applicable law, Perro Collection disclaim all warranties, express or implied, as to the accuracy of the information contained in any of the materials on this website and will accept no liability for any loss or damage arising as a result of problems with access.

8.2 Perro Collection shall not be liable to any person for any loss or damage, which may arise:-

From the use of any of the information contained in any of the materials on this website.
Because of any commercial use of our products. We only supply products for domestic and private use. If you use our products for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
For any damage which was not foreseeable to us at the time of contracting, for any indirect, special or consequential loss or damage (whether for loss of profits or otherwise), costs, expenses or other claims for compensation arising out of unforeseen circumstances.
Any liability we do have will be limited to the price paid for the products by you.

8.3 Disclaimers. Your use of this website is at your risk. The materials and services provided in connection with this web site are provided "As is" without any warranties of any kind including warranties of merchantability, fitness for a particular purpose, or non-infringement of intellectual property. Neither we nor any of our affiliates warrant the accuracy or completeness of the materials or services on or through this web site. The materials and services on or through this web site may be out of date, and neither we nor any of their affiliates make any commitment or assumes any duty to update such materials or services. The foregoing exclusions of implied warranties do not apply to the extent prohibited by law. Please refer to your local laws for any such prohibitions.

8.4 All products and services purchased on or through this website are subject only to any applicable warranties of their respective manufactures, distributors and suppliers, if any. To the fullest extent permissible by applicable law, we hereby disclaim all warranties of any kind, either express or implied, including, any implied warranties with respect to the products and services listed or purchased on or through this web site. Without limiting the generality of the foregoing, we hereby expressly disclaim all liability for product defect or failure, claims that are due to normal wear, product misuse, abuse, product modification, improper product selection, non-compliance with any codes, or misappropriation. We make no warranties to those defined as "Consumers" in the magnuson-moss warranty-federal trade commission improvements act. The foregoing exclusions of implied warranties do not apply to the extent prohibited by law. Please refer to your local laws for any such prohibitions.

8.5 Limitations of Liability. We assume no responsibility, and shall not be liable for, any damages to, or viruses that may infect, your computer, telecommunication equipment, or other property caused by or arising from your access to, use of, or browsing this website or your downloading of any materials, from this website. 



8.6 In no event will we, our respective officers, directors, employees, shareholders, affiliates, parent corporations, agents, successors, assigns, retail partners nor any party involved in the creation, production or transmission of this website be liable to any party for any indirect, special, punitive, incidental or consequential damages (including, without limitation, those resulting from lost profits, lost data or business interruption) arising out of the use, inability to use, or the results of use of this web site, any websites linked to this website, or the materials, information or services contained at any or all such websites, whether based on warranty, contract, tort or any other legal theory and whether or not advised of the possibility of such damages. The foregoing limitations of liability do not apply to the extent prohibited by law. Please refer to your local laws for any such prohibitions.

8.6 In the event of any problem with this website or any content, you agree that your sole remedy is to cease using this website. In the event of any problem with the products or services that you have purchased on or through this website, you agree that your sole remedy, if any, is from the manufacturer of such products or supplier of such services, in accordance with such manufacturer's or supplier's warranty, or to seek a return and refund for such product or services in accordance with the returns and refunds policies posted on this website.

8.7 Revisions to these Terms and Conditions. We may revise these Terms and Conditions at any time and from time to time by updating this posting. You should visit this page from time to time to review the then current Terms and Conditions because they are binding on you. Certain provisions of these Terms and Conditions may be superseded by expressly designated legal notices or terms located on particular pages at this website. 



8.8 Choice of Law; Jurisdiction. These Terms and Conditions supersede any other agreement between you and us to the extent necessary to resolve any inconsistency or ambiguity between them. These Terms and Conditions will be governed by and construed in accordance with the laws of the Netherlands, without giving effect to any principles of conflicts of laws. A printed version of these Terms and Conditions shall be admissible in judicial and administrative proceedings based upon or relating to these Terms and Conditions to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form. 



8.9 Termination. You or we may suspend or terminate your account or your use of this website at any time, for any reason or for no reason. You are personally liable for any orders that you place or charges that you incur prior to termination. We reserve the right to change, suspend, or discontinue all or any aspect of this website at any time without notice. 

Additional Assistance. If you do not understand any of the foregoing Terms and Conditions or if you have any questions or comments, we invite you to contact us via our contact page.

GENERAL
9.1 Any contract between us, whether for use of the site or in relation to the purchase of products or services through the site will be governed by the laws of the Netherlands and all parties submit to the non-exclusive jurisdiction of the Dutch Courts.

9.2 If any part of these terms and conditions is not valid or cannot be enforced in whole or in part this will not affect the validity and enforceability of any other part of the terms and conditions.

9.3 We may transfer, assign or subcontract all or some of our rights and responsibilities under these terms and conditions to any other organisation.

9.4 Any person other than you and us has no rights under the Contracts (Rights of Third Parties) Act 1999.

9.5 We reserve the right to alter these terms and conditions from time to time by posting new terms and conditions on this website.

Company registration number: 90707982. VAT number: NL865422552B01. Perro Collection is based in Amsterdam, the Netherlands. Contact us via our contact form.

Perro Collection® is a registered trademark. All rights reserved 2024 © Perro Collection.