AskBalou, your personal assistant at Perro Collection

AskBalou is the assistant of Perro Collection. Ask about our collars, leashes, harnesses and lifestyle pieces, handcrafted in Tuscany, find the right size for your dog, follow your order or arrange a return. All in one conversation, in your own language.

What AskBalou does for you

• Advice and choice. Pieces that suit your dog and your daily walk, with free personalisation with your dog's initial on collars and harnesses.
• The right size. An estimate from your dog's measurements, based on the Perro size guide. Never on breed or weight.
• Your order. Status and track & trace, after a short check with your order number and email address.
• Returns and exchanges. The way to our returns portal, within 14 days of receiving your order.
• Service. Questions about leather care, shipping and personalisation, and a colleague from our customer service team whenever you prefer a person.

Frequently asked questions

What is AskBalou?

AskBalou is the AI assistant of Perro Collection. It answers from our own product information, size guide and policies, and hands the conversation to a colleague when a question needs a person. Like any AI, it can make mistakes; for anything important, ask for a colleague.

How does AskBalou find the right size for my dog?

Share your dog's neck or chest measurement and AskBalou gives an estimate based on the Perro size guide, together with the full size table so you can check it. Perro never advises a size based on breed or weight.

Can I ask about my order?

Yes. After a short check with your order number and email address, AskBalou shows the status of your order and the track & trace link.

Can I return or exchange through AskBalou?

AskBalou takes you to our returns portal. You can return or exchange within 14 days of receiving your order. Personalised pieces can be exchanged for another size in the same colour.

Can I speak to a person?

Always. Ask AskBalou for a colleague and our customer service team takes over the conversation.

In which languages can I ask my question?

In English, Dutch, German, Italian, Spanish, French and Japanese.

What happens to my conversation?

Perro uses your conversation only to help you and to improve our service. If you use the microphone, your browser turns your voice into text; Perro only receives the text. Read more in our privacy policy.