Fit is decided by measurements, not by breed. Measure your dog's neck and chest in centimetres or inches with a soft tape, held flat but not tight — two fingers should slide underneath. Collars follow the neck, the step-in harness the chest, and the H-harness both.

Our size finder gives you the recommended size, with a CM and INCH toggle and a Full Chart tab if you prefer to read the table yourself.

If your dog falls between two sizes, we recommend the larger size for comfort. If you would like a second opinion, send us both measurements and we will look at them with you.

Orders are generally processed within 1 to 2 business days. Delivery then takes between 1 and 7 working days, depending on your country and the method you choose at checkout. You see the exact range at the shipping step before you pay. All times are estimates and count from dispatch.

Shipping is €5.95 to the Netherlands, Belgium and Luxembourg and €13.95 to Germany, complimentary from €250.

Within the rest of the EU and the United Kingdom it is €19.95, complimentary from €300. To the rest of the world, including Switzerland and the United States, it is €35.00, complimentary from €350.

For orders outside the EU, import duties, VAT or courier handling fees may be applied by your local customs authority on arrival. These are not included in our prices and are the responsibility of the customer. We are not able to calculate them in advance.

Every order arrives gift-ready. Smaller pieces come in a pouch or a gift box, and larger pieces in a dust bag, depending on the size of what you ordered.

You receive a tracking link by email as soon as your order leaves our warehouse in the Netherlands. Delivery times count from dispatch, not from the moment you order. If the link has not moved for more than two days, contact us with your order number.

First worth checking whether the carrier has left a card or a neighbour has taken the parcel in. If your shipment exceeds the expected timeline, contact us with your order number and we will open an enquiry with the carrier.

Contact us as quickly as possible with your order number and the correct address. Orders are processed within 1 to 2 business days and many items are personalised, so we cannot guarantee that changes can be made after processing.

Returns and exchanges run entirely through our return platform. Request a return within 14 days of receiving your order, and once approved, send your item(s) back within 7 days.

All items must be returned unworn, undamaged, unaltered and unused, with their original Perro hangtags, personalised tag if applicable, and packaging included.

Exchanges run through the same return platform. Personalised items are eligible for size exchanges within the same colour collection.

If you are unsure which size to take instead, send us your dog's neck and chest measurements first, so the replacement fits first time.

Shipping, import duties and customs taxes are for the customer and are non-refundable. The shipment of an exchanged item is treated as a new shipment, so the shipping cost for the replacement applies regardless of what was paid on the original order.

Once your return has been delivered to our warehouse, processing can take up to 7 business days. After the returned item has been inspected and approved you receive a confirmation email. Returns can only be processed once they have arrived in our warehouse.

Every piece is made in Italy from full grain nappa, bovine grained and natural grain leathers, selected per colour. The exact leather is listed on each product page. Sage is made from chrome-free leather.

Leather handles rain well, but it is not waterproof. Keep it away from water, snow and harsh elements, and remove the item during swims or grooming. A wet piece should dry flat at room temperature, away from radiators.

Treat it like a favourite handbag. Store it dry, at room temperature and out of direct sunlight, blot marks rather than rubbing them, and avoid alcohol or aggressive cleaners. Condition with our leather care set and let it dry flat for a day. Never put any Perro Collection item in the dryer.

Hand wash cold, at a maximum of 20 °C, or use the wool programme if your machine has one and the label allows it. Never tumble dry: reshape flat and dry away from heat.

Washing is at your own discretion, and damage from washing outside these instructions is not covered by the warranty. Silk scarves are hand-wash only and air dried flat.

Leave your email under “Notify me” on the product page and you will hear from us the moment it returns. We would rather not give a date we cannot stand behind.

Personalisation is complimentary and included with the purchase of a collar or harness. You choose one initial, hand-engraved in gold foil on the leather hangtag. It is a single letter rather than a full name, chosen from the list on the product page, and selected before checkout.

Contact us immediately with your name, address, town, telephone, email and order number. Orders are processed within 1 to 2 business days, so how quickly you reach us decides whether it can still be caught.

Personalised items are not eligible for a refund, but they are eligible for size exchanges within the same colour collection.

Contact us with your order number and two or three photos: one of the whole piece and one close-up of the area concerned. Both are essential for us to assess it properly and come back to you with the next step.

That should not happen. Send us photos of the piece and of the outer packaging together with your order number, and we will take it from there.

Our apologies. Send us a photo of what arrived and of the packing slip, with your order number, and we will correct it quickly.

Two things are worth checking: whether the code is still within its dates, and whether the items in your basket are included in the promotion. Coupon codes can only be used at checkout; we are not able to apply discounts after an order is placed.

Contact us with your order number and the email address used at checkout, and we will look at the transaction directly. Please never send card details by chat or email.

You can contact us via the chat on our website, located in the bottom right corner of your screen. Please note that our customer care team is available on weekdays only and is closed on weekends and public holidays. We aim to respond within 1 to 3 working days. During busy sale or holiday periods, response times may be longer than usual.

Wholesale information is on our wholesale page. For press and collaborations, contact us and we will pass your message to the right person.

All Perro Collection products are intended as accessories only. The makers of Perro Collection assume no liability for their use. The safety of your pet and the handler is entirely the responsibility of the purchaser and/or user.