Refund policy

Perro Collection is operated by PC B.V., registered with the Dutch Chamber of Commerce (KVK) under number 90707982. This policy is governed by Dutch law.

1. Return window

If you are not satisfied, eligible items can be returned. Request your return via our return platform within 14 days of receiving your order. Once your request is approved, ship the item(s) back within 7 days. All returns and exchanges must be requested and handled through our return platform; they cannot be arranged by email or chat.

2. Conditions for return

Items must be returned unworn, unused, undamaged and unaltered, with the original Perro hangtags, the personalized tag (if applicable) and the original (gift) packaging, together with your proof of purchase. Perro Collection reserves the right to reject any return that does not comply with this return policy. To avoid this, please make sure your item meets all conditions before starting your request on our return platform.

3. Personalized items

Personalized items are eligible for a size exchange only, within the same item and the same color collection, provided all return conditions are met. A personalized tag is part of the item, even when removable: it is custom stamped at your request. We are not able to make exceptions. Personalized items are not eligible for a refund.

4. Sale items

Sale items are final sale and cannot be returned or refunded.

5. Damages and wrong items

Please inspect your order upon delivery. If an item is defective, damaged, or if you received a wrong item, report it immediately after receipt through our return platform and upload photos of the damage or the item received, so that we can evaluate and resolve the issue.

6. Costs

Shipping costs, import duties and customs taxes are for the customer and are non-refundable. Return shipping is at the customer's cost and risk; Perro Collection is not liable for packages lost during return shipping. The shipment of an exchanged item is treated as a new shipment: shipping costs apply to sending the replacement item, regardless of the shipping fee paid for the original order. To avoid unnecessary costs, we recommend measuring your dog before purchasing. If you are unsure about sizing, our chat is here to help before you order.

7. Processing and refunds

Returns and exchanges can only be processed once the item(s) have arrived at our warehouse. Processing may take up to 7 business days after arrival. Once your return has been inspected and approved, you will receive a confirmation. Approved refunds are issued to the original payment method within 10 business days. Please note that your bank or credit card company may need additional time to post the refund. If more than 15 business days have passed since approval, please reach out through our return platform.

8. Questions

For any questions or comments about returns or exchanges, please use our return platform. Returns, exchanges and any questions about them cannot be handled by email or chat.